Troubleshooting

Troubleshooting

PWR-net is a line-of-sight product; trees, terrain, and other obstacles may interfere with the signal and create issues.

Please review the information on this page for assistance. If problems continue, please contact us Monday-Friday from 7:00AM to 4:00PM by calling 1-217-774-2323, toll free 1-877-994-2323, or emailing us at troubleshooting@pwr-net.coop. After business hours and on weekends, Shelby Electric Cooperative’s call center will be available to take your calls and walk through the troubleshooting process with you. Our customer service representatives will receive a report and will contact you during the next business day.

Before you begin troubleshooting, make sure there is nothing blocking the path between your CPE outside and the tower site from which you receive your PWR-net signal.


Quick Troubleshooting Tips:

  1. Unplug router from electrical outlet for 30 seconds and plug back in.
  2. Restart your computer or other device in use.
  3. Unplug the CPE power injector from electrical outlet for 30 seconds and plug back in.

* Try reconnecting to the internet after completing each tip.

Click here to print these steps.


If you are experiencing Internet connection problems, do not report it as an outage. Please contact us by phone or email so that we can assist you as soon as possible.